Crest
Crest Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crest has a 2.0 star rating based on 16 customer reviews and 33% would likely recommend; consumers are mostly dissatisfied.
Positive Feedback
Users note Crest is a good toothpaste for whitening and cavity protection and some customers praise specific product lines.
Negative Feedback / Risk Areas
- Frequent packaging and tube defects leaving tubes half empty or leaking.
- Formula changes reported making paste runny or less minty.
- 3D white strips and whitening products failing to perform or stick.
- Poor customer service response, slow or denied refund requests and complaints about exchanges.
Key Takeaways for Future Customers
- Read recent Crest reviews before buying to check for packaging or formula issues.
- Inspect tubes at purchase and keep receipts if seeking a refund.
- Expect potential customer service delays when pursuing returns or replacements.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crest has a 2.0 star rating based on 16 customer reviews and 33% would likely recommend; consumers are mostly dissatisfied.
Positive Feedback
Users note Crest is a good toothpaste for whitening and cavity protection and some customers praise specific product lines.
Negative Feedback / Risk Areas
- Frequent packaging and tube defects leaving tubes half empty or leaking.
- Formula changes reported making paste runny or less minty.
- 3D white strips and whitening products failing to perform or stick.
- Poor customer service response, slow or denied refund requests and complaints about exchanges.
Key Takeaways for Future Customers
- Read recent Crest reviews before buying to check for packaging or formula issues.
- Inspect tubes at purchase and keep receipts if seeking a refund.
- Expect potential customer service delays when pursuing returns or replacements.
Media from reviews





This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAll questions were answered to my satisfaction.
Question on the regular cavity protection toothpaste. Is it the same formula as crest helps stop cavities before they start toothpaste?
User's recommendation: No recommendations needed.
The new AI commercials are awful. Definitely would not prompt me to buy your toothpaste.
Nothing. I just wanted to let them know that their commercials are a flop in my opinion. Im tired of the fake everything.
Angry about new tube that can’t be rolled up
Luckily, I found the old crest toothpaste after accidentally buying some new mixture that was terrible. Only to find out you changed the tube so it couldnt be rolled up anymore.
Why would you do that?
To save a penny? Change it back, please!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint about 3d white strips
I purchased 3D white strips from Walmart, and I tried to use them, but when I put them on my teeth, they don't stick to my teeth at all. I have tried several different packages in the box, and it is the same thing.
I am unable to use them due to that, and my teeth are not getting white like it says on the box. I tried to call Walmart, and they said that I had to contact Crest about this situation because, being the box is opened, they will not return the product. I tried to call Crest at the number provided on the website, but you are closed on the weekends, so I was unable to contact someone in regards to this situation. I would like a refund for the white strips.
I would like to resolve this situation soon. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTraining
The person I spoke to had an accent.It was very hard to understand. He did not have any patience listening to me.So I could ask the proper question.
When I asked the question, I don't believe he had proper knowledge of all the products.
It was a total waste of my time. Next time I will just research online only.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFull Refund on both product
I ordered these two types of toothpaste and they both came defective, opened, and unsealed. I'm asking for my full refund on both.
I'd hate to have to leave a negative review.
Item 1: Crest 3D White Advanced Teeth Whitening Toothpaste, Radiant
Mint, 3.3 oz, Pack of 3
Item 2: 2 pack Crest Fluoride Cavity Protection Toothpaste, 8.2 Ounce Regular Paste, Bulk Toothpaste, Prevents Cavities Before They Start. Plus 1 Basicos Microfiber Cloth.
- Crest is a great toothpaste
Preferred solution: Full refund
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey change their mint strip and now my teeth do not feel better.
Bring the mint strip back on crest peroxide baking soda whiting with mint. Please bring it back. I have used Scope toothpaste to get my teeth better.
- Mint is not strong
Preferred solution: Change the product
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Empty New Tube of Credt
No response
I opened a new tube of Crest 3D and pressed on the tube, but mostly air came out. The tube is almost half empty.
I cannot afford a half empty tube of Crest. The code on the box is: 307721****.
- Whitening
- Product quality
User's recommendation: Check your tubes and make sure they are fully filled.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifferent toothpaste
I don't know why you had to change the crest baking soda & peroxide toothpaste. We haven't found anything we like as well.
We've used the same toothpaste for so many years. We're very disappointed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerToothpaste size not what you say
I think that the company didn't take into account that consumers would check the amount of product they were getting in the tube's. For myself and NY family, I can tell you that it is a lot less than statedmuly
User's recommendation: My money back. I have kept a few of the tubes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerToothpaste size not what you say
The company is not helping. I just went through listing all my concerns and grievances and was shuttled off to another company that had nothing to do with toothpaste. Boycott
User's recommendation: Boycott
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRuined a good toothpaste!!!
Bought my usual brand Crest Baking Soda & Peroxuse, no longer green mint stripe. Doesn't leave your mouth feeling minty fresh like before.
Now like soup, not paste. Just oozes out at a fast rate so you lose a lot of product. So so disappointed they ruined a good product thative used since it first came on market. Tried a few other Crest.
Wasted money. Off to another brand after 65+ years of Crest.
Completely dislike the new plus formula!!!
I have been a Crest user my entire life , now I'm looking for a new brand. I've used their baking soda peroxide paste for years.
And now my teeth aren't as clean, the paste is different and just not good.
And on a side note, the tube is terrible, you can't roll it up anymore. Totally dissatisfied!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdvertisement when woman picking her teeth
Gross advertisement
Woman sticks her fingers into a dirty mouth and grimaces
I am sure she touched everything around her
Its like someone flossing at an expensive restaurant
God that advertisement is gross!!!
User's recommendation: Don’t hire that advertising agency
YOUR TUBE STINKS
I have used Crest all my life and buy it now at Costco. Your tubes stink and are so THIN AND PRODUCT LESS AND HARD TO GET OUT BECAUSE TUBES ARE SOOOOO BAD, THINK AND NON FLEXIBLE.
I will change my brand after I finish the Crest I bought at Costco.
I never had this problem or thoughts. You made a mistake changing the tube.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor quality
You have my story, I’m not retyping all over again, however no response from crest.
Crest white strips DONT whiten!!! I used entire box for my upper teeth only because I wanted to see a difference and there was absolutely NO difference in color change at all.
I will not buy this product again. I thought it would have improved over the years but has not!
User's recommendation: Try for yourself by using entire box on upper teeth only to see if you notice a color change at all
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