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Crest

Crest

crest.com
What is your customer experience with Crest?

Crest Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Crest has a 2.0 star rating based on 16 customer reviews and 33% would likely recommend; consumers are mostly dissatisfied.

Positive Feedback

Users note Crest is a good toothpaste for whitening and cavity protection and some customers praise specific product lines.

Negative Feedback / Risk Areas

  • Frequent packaging and tube defects leaving tubes half empty or leaking.
  • Formula changes reported making paste runny or less minty.
  • 3D white strips and whitening products failing to perform or stick.
  • Poor customer service response, slow or denied refund requests and complaints about exchanges.

Key Takeaways for Future Customers

  • Read recent Crest reviews before buying to check for packaging or formula issues.
  • Inspect tubes at purchase and keep receipts if seeking a refund.
  • Expect potential customer service delays when pursuing returns or replacements.
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Media from reviews

Crest - Empty New Tube of Credt
Crest - Full Refund on both productCrest - Full Refund on both product - Image 2Crest - Full Refund on both product - Image 3Crest - Full Refund on both product - Image 4Crest - Full Refund on both product - Image 5Crest - Full Refund on both product - Image 6
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Show reviews that mention
toothpaste white strips teeth question mint strip mint soda scope peroxide strip
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Amita Svg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

All questions were answered to my satisfaction.

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Question on the regular cavity protection toothpaste. Is it the same formula as crest helps stop cavities before they start toothpaste?

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User's recommendation: No recommendations needed.

Anonymous
map-marker Lowell, Massachusetts

The new AI commercials are awful. Definitely would not prompt me to buy your toothpaste.

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Nothing. I just wanted to let them know that their commercials are a flop in my opinion. Im tired of the fake everything.

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Kadyn Czq
map-marker Oak Creek, Wisconsin

Angry about new tube that can’t be rolled up

Luckily, I found the old crest toothpaste after accidentally buying some new mixture that was terrible. Only to find out you changed the tube so it couldnt be rolled up anymore.

Why would you do that?

To save a penny? Change it back, please!

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Heather H Vre

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint about 3d white strips

I purchased 3D white strips from Walmart, and I tried to use them, but when I put them on my teeth, they don't stick to my teeth at all. I have tried several different packages in the box, and it is the same thing.

I am unable to use them due to that, and my teeth are not getting white like it says on the box. I tried to call Walmart, and they said that I had to contact Crest about this situation because, being the box is opened, they will not return the product. I tried to call Crest at the number provided on the website, but you are closed on the weekends, so I was unable to contact someone in regards to this situation. I would like a refund for the white strips.

I would like to resolve this situation soon. Thank you.

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Bradon Nxs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Training

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The person I spoke to had an accent.It was very hard to understand. He did not have any patience listening to me.So I could ask the proper question.

When I asked the question, I don't believe he had proper knowledge of all the products.

It was a total waste of my time. Next time I will just research online only.

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AdrianL M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Full Refund on both product

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Contains 2 confidential files for company representatives

I ordered these two types of toothpaste and they both came defective, opened, and unsealed. I'm asking for my full refund on both.

I'd hate to have to leave a negative review.

Item 1: Crest 3D White Advanced Teeth Whitening Toothpaste, Radiant

Mint, 3.3 oz, Pack of 3

Item 2: 2 pack Crest Fluoride Cavity Protection Toothpaste, 8.2 Ounce Regular Paste, Bulk Toothpaste, Prevents Cavities Before They Start. Plus 1 Basicos Microfiber Cloth.

View full review
Loss:
$30
Pros:
  • Crest is a great toothpaste

Preferred solution: Full refund

User's recommendation: Avoid

1 comment
Niomi Nfp

Lawyer will contact you.

Mylie Rzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They change their mint strip and now my teeth do not feel better.

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Bring the mint strip back on crest peroxide baking soda whiting with mint. Please bring it back. I have used Scope toothpaste to get my teeth better.

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Cons:
  • Mint is not strong

Preferred solution: Change the product

Cheryl W Eux

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Empty New Tube of Credt

Crest - Empty New Tube of Credt
Contains 1 confidential file for company representatives
Updated by user Nov 12, 2024

No response

Original review Oct 28, 2024

I opened a new tube of Crest 3D and pressed on the tube, but mostly air came out. The tube is almost half empty.

I cannot afford a half empty tube of Crest. The code on the box is: 307721****.

View full review
Loss:
$5
Pros:
  • Whitening
Cons:
  • Product quality

User's recommendation: Check your tubes and make sure they are fully filled.

Eilee Soy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Different toothpaste

I don't know why you had to change the crest baking soda & peroxide toothpaste. We haven't found anything we like as well.

We've used the same toothpaste for so many years. We're very disappointed.

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Syanna Cha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Toothpaste size not what you say

I think that the company didn't take into account that consumers would check the amount of product they were getting in the tube's. For myself and NY family, I can tell you that it is a lot less than statedmuly

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User's recommendation: My money back. I have kept a few of the tubes

Syanna Cha

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Toothpaste size not what you say

The company is not helping. I just went through listing all my concerns and grievances and was shuttled off to another company that had nothing to do with toothpaste. Boycott

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User's recommendation: Boycott

Tacara Vtg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ruined a good toothpaste!!!

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Bought my usual brand Crest Baking Soda & Peroxuse, no longer green mint stripe. Doesn't leave your mouth feeling minty fresh like before.

Now like soup, not paste. Just oozes out at a fast rate so you lose a lot of product. So so disappointed they ruined a good product thative used since it first came on market. Tried a few other Crest.

Wasted money. Off to another brand after 65+ years of Crest.

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Anonymous
map-marker Ravenna, Ohio

Completely dislike the new plus formula!!!

I have been a Crest user my entire life , now I'm looking for a new brand. I've used their baking soda peroxide paste for years.

And now my teeth aren't as clean, the paste is different and just not good.

And on a side note, the tube is terrible, you can't roll it up anymore. Totally dissatisfied!!!

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Shirley P Smn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Advertisement when woman picking her teeth

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Gross advertisement

Woman sticks her fingers into a dirty mouth and grimaces

I am sure she touched everything around her

Its like someone flossing at an expensive restaurant

God that advertisement is gross!!!

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User's recommendation: Don’t hire that advertising agency

Melody Auq

YOUR TUBE STINKS

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I have used Crest all my life and buy it now at Costco. Your tubes stink and are so THIN AND PRODUCT LESS AND HARD TO GET OUT BECAUSE TUBES ARE SOOOOO BAD, THINK AND NON FLEXIBLE.

I will change my brand after I finish the Crest I bought at Costco.

I never had this problem or thoughts. You made a mistake changing the tube.

View full review
1 comment
Guest

If you stick the tube between your but t cheeks, it's easier to squeeze out of the tube.

linda k Pxh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor quality

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Crest - Poor quality
Updated by user Feb 22, 2024

You have my story, I’m not retyping all over again, however no response from crest.

Original review Feb 06, 2024

Crest white strips DONT whiten!!! I used entire box for my upper teeth only because I wanted to see a difference and there was absolutely NO difference in color change at all.

I will not buy this product again. I thought it would have improved over the years but has not!

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User's recommendation: Try for yourself by using entire box on upper teeth only to see if you notice a color change at all

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